Terms of Service & Privacy Policy

 Hakubakan Co., Ltd. and its affiliates and partner companies (hereinafter referred to as "the Company") have established the following rules for the use of the Internet reservation system operated by the Company (hereinafter referred to as "the System"). Users are requested to read and agree to these terms before using the System to ensure a smooth experience.

The System allows users to make reservations and payments for accommodations, rentals, and other services operated by the Company through its website.

To use the System, the following conditions must be met:

Use of the System requires agreement to these terms. By using the System and confirming a reservation, users are deemed to have agreed to these terms.

The System is designed for use in a Japanese-language environment. For an optimal experience, users are recommended to use the latest operating system and browser. However, if technical issues arise due to factors beyond the Company's control, the Company will provide support to the extent possible but shall not be held liable for any resulting issues.

When making a reservation, users must accurately input the required information. If there are any errors or omissions, the reservation may be deemed invalid. A reservation is considered complete when the reservation details are displayed on the confirmation screen of the System and a confirmation email is sent by the Company.

Users may change or cancel their reservations using the designated ID and password in the System. If assistance is needed, users may contact the Company for support.

Cancellation fees may apply based on the accommodation terms and usage rules established by the Company. For details, users should contact the appropriate support center.

Users' personal information is managed appropriately in accordance with the Company's Privacy Policy. The Privacy Policy is available on the Company's website for further details.

Users are responsible for their actions and any consequences arising from their use of the System. In cases where damages are caused to third parties, users are expected to take appropriate action in good faith. In the event of violations or fraudulent use that results in damage to the Company or third parties, the Company reserves the right to take appropriate legal action, including claims for compensation.

If a user’s actions are deemed to cause significant harm or inconvenience to the Company or third parties, the Company may temporarily suspend the user’s access to the System. Users may contact the Company for details regarding such suspensions.

The Company may temporarily suspend the use of the System in the following cases:

While the Company will strive to provide prior notice of such interruptions, in unavoidable cases, users are requested to understand the necessity of such actions.

The Company reserves the right to modify the contents of the System as necessary. Any such changes will be announced in advance on the Company's website.

Trademarks and intellectual property used in the System and related services belong to their respective owners.

These Terms and matters related to the System shall be governed by the laws of Japan.

If revisions to these Terms are deemed necessary, updates will be made and published on the Company's website before they take effect. Users are encouraged to review the latest version periodically.

Supplementary Provision: Revised on January 24, 2025. 

Note: This English translation of these Terms is provided for reference purposes only. In the event of any discrepancy between the Japanese and English versions, the Japanese version shall prevail.

 Hakubakan Co., Ltd. and its group companies (hereinafter referred to as "the Company") establish this Privacy Policy (hereinafter referred to as "this Policy") to ensure the proper handling of personal information used in its business operations, in compliance with applicable laws and regulations regarding personal information protection.

The Company's basic principles for personal information protection are as follows:

The Company collects and registers personal information within the necessary scope for the following business activities and service provisions:

When acquiring personal information, the Company clearly states the purpose of use and obtains customers' consent through lawful and fair means. If it becomes necessary to use the information beyond the initially stated purpose, the Company will notify users and obtain their consent before proceeding.

The Company uses collected personal information for the following purposes:

The Company does not provide or lease personal information to third parties except in the following cases:

If personal information is provided to third parties, the Company ensures proper confidentiality agreements and conducts oversight.

To improve website usability and analyze usage trends, the Company may use cookies and tracking technologies. Any collected information will be appropriately managed in accordance with this Policy.

The Company ensures that personal information is accurately maintained. Customers can request disclosure, correction, or suspension of use of their personal information by contacting the designated inquiry desk with the following information:

Required Information for Requests:

Contact Information:

The Company will review and revise this Policy as necessary in response to changes in laws or business operations. Any revisions will be promptly posted on the Company’s website.